Forgot Password?

Almost all services do not recover or display your previously used password when using the “Forgot Password” feature. Instead, you are either given a temporary password or prompted to create a new one. In both cases, you will set a new password to access the CVS MyChart patient portal securely.

How To Reset CVS MyChart Account Password

If you forgot your password, you need to follow a few simple steps, and the system will send you an email with a verification code, allowing you to reset your password. If you forget your CVS MyChart account password, you can reset it by following the steps below;

Step 1: To reset your password, copy https://mychart.cvshealth.com/MyChartPRD/passwordreset.asp to your browser or click the “Forgot password” link on the sign-in page and complete the steps to create a new password.

Step 2: Enter your CVS MyChart username, date of birth, ZIP code, and email address associated with your account.

Step 3: Click “Next” to receive a verification code via email or text message, depending on your contact preferences.

Step 4: Enter the verification code on the website to verify your identity.

Step 5: Once verified, you will be prompted to create a new password.

Step 6: After setting your new password, you can log in to your CVS MyChart account using your updated credentials.

If you need to update your personal information (e.g. home address, e-mail, emergency contacts) Click on Your Menu and scroll down to Personal Information. To change your password, Click on your Menu and scroll down to Security Settings.

Still Need Help?

If you do not remember any of this information, you will have to contact CVS MyChart help desk at 1-866-389-ASAP (2727) to help you regain access to your MyChart account. Customer service hours is available Monday – Friday 8:30 AM – 7 PM ET, Sat. & Sun. 10:00 AM – 6:30 PM ET. Closed during major holidays.